Terms of Service

Last updated: June 19, 2018

Metamorfosec ("we", "our", "us") has created these Terms of Service ("Terms") for any persons that accessed www.metamorfosec.com ("our website"), whether as a visitor or a client ("you", "your"). By accessing, browsing, or using our website, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree to be bound by and comply with these Terms, please do not access or use our website. Anything that not explicitly stated in these Terms is subject to interpretation at our sole and discretion.

I. Conditions of Use

You will not use our website in any way that is contrary to these Terms or that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Please read our Acceptable Use Policy for more detail.

II. No Endorsement

Our website may contain links to other websites controlled by parties other than us. We are not responsible for and do not endorse the contents or use of these websites. To be clear in the delineation of responsibility, all links to other websites will open in a separate browser window.

III. No Acceptance Guarantee

Before we decide to accept your request, we will review your problem first. We will only accept your request and conduct the assessment or consultation if we truly believe that we can help you. Furthermore, your business and application must not break the law and/or ethics.

IV. Communication

When contacting us, we must create a positive atmosphere by respecting each other and focus only to your problems. Please always consider Netiquette when communicating via e-mail or live chat. This is also stated in our Acceptable Use Policy.

V. Payments

For Assessment Service, payments are divided into two periods as follows: (1) Down Payment as much as 50% of the service fee is paid after signing Project Charter, and (2) Remaining Payment is paid before a full report delivered. The payment term is 10 days. After 10 days, you request a proposal again if needed and receive our new offered price. There is a late payment fee if you do not pay on time as much as 1.5% of the unpaid balance per month since Remaining Payment due date. You should inform us as soon as possible if you want to cancel current invoice in order to we do not need to invoice you again if you do not pay on time. We, at our discretion, will cancel current invoice if you do not pay the invoice for 90 days since Remaining Payment due date. However, you will not have to pay a late payment fee if you can show reasonable cause for not paying on time by filling out the Late Fee Appeal Form.

For Consulting Service and Events, the invoice must be paid fully. The payment terms are Due Immediately and have no late payment fees, but you might need to fill out the Late Fee Appeal Form about why you failed to paid invoice immediately in the past.

We accept payments via PayPal and Bank Transfer.

VI. Refund

In consideration of the invested time and to provide better services to clients, all payments to us are final and non-refundable, unless otherwise decided by us (except for Events are refundable and transferable as stated in Events Policy). If the contents of assessment report do not meet your expectations, your issues are still not solved, or you are not satisfied with the follow-up service, please contact us immediately and we will work with you to provide what you want or to correct any issues. We, at our discretion, could extend the follow-up service or consulting sessions until your issues solved at no additional cost as long as your request could be considered as valid (not void) by us.

VII. Free Contents

We provide a number of free contents from our website, such as Datasheets and Events Overview. There is no contract with us for any free contents. So, you cannot become a client by using any free contents. We are not liable to you in any way resulting from the use of any free contents.

VIII. Copyright

All contents on our website, including any documents provided to you, are our properties, unless stated otherwise. You may not use them illegally without our written statement. You need to fill out the Copyright Permission Request Form. However, you may use contents on our website as references to create your own.

IX. Contents of the Website

We make every effort to ensure that the material contained in our website is current, complete, and correct. Despite this, errors and mistakes cannot be completely ruled out. We do not accept liability for the relevance, accuracy, or completeness of the information and material offered in our website unless the mistake occurred intentionally or through gross negligence. This refers to any loss, additional costs, or damage of any kind suffered as a result of any use of any material in our website.

X. Contents of the Assessment Report

We make every effort to ensure that the report as complete and as accurate as possible, but no warranty or fitness is implied. The information provided is on an "as is" basis. We encourage you to further explore based on our results.

XI. User Recruitment

Some of our services may need users to be completed. In such case, we will open registration by providing User Recruitment Form. We have the right to limit the number of users and other parameters. Recruited users with a full commitment will conduct a required test. Once the required test complete, recruited users will receive compensations as much as 25 USD per user via PayPal.

XII. Discounts and After-Sales Service

We might offer discounts and after-sales service. Because of our business process is dynamic, we have the right to change the quality and quantity of discounts and after-sales service at anytime based on fairness to reach a win-win solution.

XIII. Changes

We reserve the right to amend these Terms at any time. To ensure these Terms remain effective and feasible, we shall from time to time review and make changes without prior notice. We suggest to check this page periodically. Your continued use of our website after amandement will constitute your acceptance of the current Terms.

XIV. Questions and Comments

If you have any questions and comments about our Terms or practices, please contact us via e-mail with the word "Terms of Service" in the subject line.